URL

https://helpdesk.gfbio.org/

1. Create GFBio account (if you don't already have one)
2. Log in to JIRA Help Center (as customer). Please do this even if you already have a GFBio account!
3. If you haven't worked with JIRA before, please have a look at our internal documentation

New issues regarding requirements collection, development coordination, feature implementation should be created in the DevOps project in JIRA. https://helpdesk.gfbio.org/projects/DEVOPS/summary

Please note the following:

• A few basic issue types and components are already available and will be adapted according to emerging needs.
• All existing accounts, which could be clearly assigned to a team member, were already given access to this project. If you haven't signed up for a GFBio account already, please do so and let me know which email you are using.
• The Jira Service Desk (i.e. communication with the GFBio users) is currently not affected by any of these changes.

If you have any problems, please try the following:

• Make sure you are accessing the JIRA Dashboard (https://helpdesk.gfbio.org) and not the customer portal. See the Documentation in the wiki:
• Make sure you are using the email address you registered in GFBio with as a username.
• If you are required to solve a CAPTCHA challenge, contact me (details below).
• If you want to change your password, DO NOT change it in any JIRA application, but on the GFBio portal!
• Contact me and make sure to include the following information: (1) the email address you are using as a username and (2) the URL of the JIRA interface where you are trying to log in.