====== JIRA GFBio Ticket system ======

  ; URL : https://helpdesk.gfbio.org/

====== Registration ======

  - [[https://www.gfbio.org/sign-in?p_p_id=58&p_p_lifecycle=0&p_p_state=maximized&p_p_mode=view&p_p_col_id=column-1&p_p_col_count=1&saveLastPath=false&_58_struts_action=%2Flogin%2Fcreate_account|Create GFBio account (if you don't already have one)]]
  - [[http://helpdesk.gfbio.org/servicedesk/customer/portal/5|Log in to JIRA Help Center (as customer). Please do this even if you already have a GFBio account!]]
  - [[https://gfbio.biowikifarm.net/internal/TicketSystem|If you haven't worked with JIRA before, please have a look at our internal documentation]]

===== Usage =====


New issues regarding requirements collection, development coordination, feature implementation should be created in the DevOps project in JIRA.
https://helpdesk.gfbio.org/projects/DEVOPS/summary


Please note the following:
  * A few basic issue types and components are already available and will be adapted according to emerging needs.
  * All existing accounts, which could be clearly assigned to a team member, were already given access to this project. If you haven't signed up for a GFBio account already, please do so and let me know which email you are using.
  * The Jira Service Desk (i.e. communication with the GFBio users) is currently not affected by any of these changes.


If you have any problems, please try the following:

  * Make sure you are accessing the JIRA Dashboard (https://helpdesk.gfbio.org) and not the customer portal. See the Documentation in the wiki:
  * Make sure you are using the email address you registered in GFBio with as a username.
  * If you are required to solve a CAPTCHA challenge, contact me (details below).
  * If you want to change your password, DO NOT change it in any JIRA application, but on the GFBio portal!
  * Contact me and make sure to include the following information: (1) the email address you are using as a username and (2) the URL of the JIRA interface where you are trying to log in.